Effective Date:

At Zerow Technologies Private Limited (“Zerow Technologies“, “Company“, “we“, “our“, or “us“), we value your privacy and are committed to protecting the personal information of our customers, users, business partners, vendors, employees, and website visitors. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access our website, applications, software, products, and services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

1. Information We Collect

We may collect and process the following categories of personal information:

a. Device and Usage Information

When you visit our website or use our services, we may automatically collect information including:

• IP address
• Browser type and version
• Device type and operating system
• Geographic location (where permitted)
• Referral source
• Date and time of visits
• Website navigation paths
• Session duration
• Pages viewed
• Cookies and similar tracking technologies

b. Account and Business Information

When you purchase or inquire about our products or services, we may collect:

• Full name
• Company name
• Job title
• Billing and mailing address
• Telephone number
• Email address
• Payment-related information (processed securely through authorized payment providers)

c. Communications

We may collect information contained in communications you send to us, including:

• Emails
• Support requests
• Contact forms
• Feedback
• Attachments
• Metadata associated with communications

d. Information You Voluntarily Provide

You may voluntarily provide additional personal information when registering for services, requesting demonstrations, participating in surveys, or otherwise interacting with us.

e. Information About Third Parties

If you provide us with personal information relating to another individual, you confirm that you have obtained all necessary authorization and consent for such disclosure and processing.

2. How We Use Your Information

We use personal information for legitimate business purposes, including:

• Operating, maintaining, and improving our website, software, and services
• Managing customer accounts and business relationships
• Processing purchases, subscriptions, and payments
• Delivering products and services
• Providing customer support
• Managing vendors and business partners
• Personalizing user experience
• Sending invoices, receipts, and payment reminders
• Communicating service updates and important notices
• Responding to inquiries and complaints
• Preventing fraud, abuse, and unauthorized access
• Monitoring system security
• Enforcing our Terms of Service
• Conducting analytics and improving our products
• Complying with applicable legal and regulatory obligations

Where you have provided your consent, we may also send marketing communications regarding our products, services, promotions, and events. You may unsubscribe at any time using the unsubscribe link or by contacting us.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, enhance user experience, analyze website traffic, and support marketing activities.

Cookies may be used to:

• Remember user preferences
• Improve website performance
• Analyze website usage
• Personalize content
• Support advertising and remarketing

You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

Third-party providers, including Google, may also use cookies to deliver personalized advertisements based on your browsing behavior across websites.

4. Sharing and Disclosure of Information

We do not sell your personal information.

We may share your information with:

• Employees and authorized personnel who require access to perform their duties
• Service providers assisting us with hosting, cloud infrastructure, payment processing, customer support, analytics, communications, security, and IT services
• Professional advisers including auditors, lawyers, and consultants
• Government authorities, regulators, law enforcement agencies, or courts where disclosure is required by applicable law or a valid legal process
• Business partners involved in delivering requested services

We may also disclose personal information where necessary to:

• Protect our legal rights
• Prevent fraud
• Investigate security incidents
• Enforce contractual obligations
• Protect users, customers, employees, or the public

We will not disclose your personal information to third parties for their own direct marketing purposes without your explicit consent.

5. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

Security measures may include:

• Secure servers
• Encryption of sensitive data where appropriate
• Firewalls
• Password protection
• Access controls
• Monitoring and logging
• Regular security reviews

While we strive to protect your information, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account credentials and passwords.

6. Processing of Personal Data

Personal data is processed using appropriate technical and organizational measures in accordance with applicable laws and industry best practices.

Processing activities may be carried out by:

• Authorized employees
• Contractors
• Technology service providers
• Cloud hosting providers
• Customer support providers
• IT service providers
• Other authorized processors acting on behalf of Zerow Technologies

Each such party is required to process personal information only for authorized purposes and maintain appropriate confidentiality and security measures.

7. Location of Data Processing

Personal information may be processed at Zerow Technologies’ offices and at data centers or facilities operated by our trusted service providers.

Where data is transferred internationally, we will implement appropriate safeguards consistent with applicable data protection laws.

8. Data Retention

We retain personal information only for as long as necessary to:

• Provide requested services
• Fulfill contractual obligations
• Comply with legal, tax, accounting, and regulatory requirements
• Resolve disputes
• Enforce agreements

When personal information is no longer required, it will be securely deleted, anonymized, or destroyed in accordance with applicable policies and legal requirements.

9. Legal Basis and Legal Proceedings

Where required by law, we process personal information based on one or more lawful grounds, including:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• User consent

We may use or disclose personal information where necessary for legal claims, investigations, dispute resolution, or judicial proceedings.

10. System Logs and Maintenance

For operational and security purposes, our systems may automatically generate logs containing technical information such as:

• IP addresses
• Device identifiers
• Browser information
• Access times
• Error reports
• Usage statistics

Such information is used solely for system administration, troubleshooting, security monitoring, and service improvement.

11. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Update incomplete information
• Request deletion of personal information
• Restrict or object to certain processing
• Withdraw consent where processing is based on consent
• Request portability of your personal information where applicable

We will respond to verified requests within the timeframes required by applicable law.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We do not control and are not responsible for the privacy practices, security, or content of such third-party websites. Users are encouraged to review the privacy policies of those websites before providing personal information.

13. Updates to this Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or regulatory obligations.

The updated version will be published on our website together with the revised effective date. Continued use of our services after publication constitutes acceptance of the updated Privacy Policy.

Where required by law, we may also notify users by email or other appropriate means.

14. Request for Data Deletion

If you would like us to delete personal information that we hold about you, you may submit a request using the contact details below.

Upon verification of your request, we will process it in accordance with applicable legal and regulatory requirements. Certain information may be retained where required by law or for legitimate business purposes.

15. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Zerow Technologies Private Limited

Email: info@zerowtechnologies.com

Website: zerowtechnologies.com

Registered Office: Office F-5, EOBI House, Awami Markaz, Shahrah-e-Faisal, Karachi.

Last Updated: 20 July2026