At Zerow Technologies Private Limited (“Zerow Technologies“, “Company“, “we“, “our“, or “us“), we strive to deliver high-quality technology solutions and services to our clients. This Refund and Cancellation Policy outlines the terms governing the cancellation of services and eligibility for refunds relating to our software, digital products, subscriptions, and professional services.

By purchasing or using our Services, you acknowledge and agree to this Refund and Cancellation Policy.

1. Scope

This Policy applies to all services offered by Zerow Technologies, including but not limited to:

• Software development services
• IT consulting and professional services
• Technical support and maintenance services
• Website development and design
• Digital products and software licenses
• Any other technology-related products or services offered by the Company

2. Cancellation of Services

a. Before Project Commencement

A client may request cancellation before work has commenced.

Where payment has already been received, Zerow Technologies may issue a refund after deducting any applicable administrative, payment processing, or transaction charges.

b. After Project Commencement

Once project work has begun, cancellation requests will be reviewed on a case-by-case basis.

The client shall be responsible for payment of:

• Work completed up to the cancellation date;
• Approved milestones already delivered;
• Third-party expenses incurred on behalf of the client;
• Non-refundable software licenses, hosting, domain registrations, or cloud services purchased specifically for the project.

Any remaining balance, if applicable, may be refunded at the sole discretion of Zerow Technologies.

c. Completed Projects

No cancellation or refund shall be available once a project has been completed, delivered, and accepted by the client.

3. SaaS and Subscription Services

For subscription-based products or SaaS services:

• Customers may cancel their subscription at any time through the designated account management process or by contacting our support team.
• Cancellation will prevent automatic renewal for future billing periods.
• Access to the Services will continue until the end of the current paid subscription period unless otherwise stated.
• Subscription fees already paid are generally non-refundable.

4. Digital Products and Software Licenses

Due to the nature of digital products, downloadable software, source code, templates, and software licenses:

• All purchases are final.
• No refunds will be provided once the product has been delivered, downloaded, activated, or accessed, except where required by applicable law.

5. Custom Software Development

Custom software development services are performed specifically to meet a client’s individual requirements.

Accordingly:

• Payments made for completed development milestones are non-refundable.
• If the client terminates the project, payment remains due for all completed work and approved milestones.
• Intellectual property rights and ownership shall be governed by the applicable service agreement or contract.

6. Consulting and Professional Services

Fees paid for consulting sessions, workshops, audits, assessments, training, or other professional services are generally non-refundable once the service has been delivered.

Cancellation requests submitted before the scheduled service may be eligible for rescheduling or partial refund at the Company’s discretion.

7. Non-Refundable Items

Refunds will generally not be issued for:

• Completed project milestones
• Delivered software
• Downloaded digital products
• Source code delivered to the client
• Domain name registrations
• SSL certificates
• Third-party software licenses
• Cloud hosting charges
• Payment gateway charges
• Government fees
• Taxes
• Services already rendered

8. Exceptional Refunds

Zerow Technologies may, at its sole discretion, approve a full or partial refund in exceptional circumstances, including but not limited to:

• Duplicate payments;
• Billing errors attributable to the Company;
• Failure to provide the purchased Service due solely to the Company’s inability to perform; or
• Any other circumstances deemed appropriate by the Company.

Approval of one refund does not create an obligation to approve future refund requests.

9. Refund Process

Eligible refund requests must be submitted in writing using the contact details provided below.

The request should include:

• Customer name
• Company name (if applicable)
• Invoice or order number
• Date of purchase
• Description of the Service purchased
• Reason for the refund request
• Supporting documentation (if applicable)

All refund requests will be reviewed individually.

10. Refund Timeline

Where a refund is approved:

• Refunds will generally be processed within 20 business days from the date of approval.
• The actual time required for the refunded amount to appear in the customer’s account depends on the customer’s bank, payment provider, or financial institution.
• Refunds will ordinarily be issued using the original payment method unless otherwise agreed in writing.

11. Chargebacks

Customers are encouraged to contact Zerow Technologies before initiating a chargeback with their payment provider.

Initiating an unjustified chargeback without first attempting to resolve the issue with us may result in:

• Suspension of Services;
• Termination of customer accounts;
• Recovery proceedings for unpaid balances; and
• Restriction on future purchases.

12. Changes to this Policy

Zerow Technologies reserves the right to modify or update this Refund and Cancellation Policy at any time.

Any revisions will become effective upon publication on our website together with the updated effective date.

Continued use of our Services after such publication constitutes acceptance of the revised Policy.

13. Contact Information

If you have any questions regarding cancellations, refunds, or this Policy, please contact:

Zerow Technologies Private Limited

Email: info@zerowtechnologies.com

Website: zerowtechnologies.com

Registered Office: Office F-5, EOBI House, Awami Markaz, Shahrah-e-Faisal, Karachi.

Last Updated: 20 July2026